Privacy Policy

Last Updated: February 2025

DFFB Senior Living ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you're facing one of the most stressful transitions of your life.

1. Information We Collect

We collect only what is necessary to help you navigate your crisis: name, contact information, care needs, timeline urgency, and relevant medical or financial eligibility details (such as ALWP/Medi-Cal status).

2. How We Use Your Information

To assess your crisis situation and provide placement guidance
To match you with appropriate facilities in our network
To communicate via SMS or email regarding your case (only with explicit consent)
To coordinate with facility partners when a fit is identified

3. Information Sharing (Strict No-Sale Policy)

We do not sell, rent, or trade your personal information. Period.

SMS Privacy Commitment: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. SMS Communication

By providing your phone number and checking the consent box, you agree to receive text messages from DFFB Senior Living regarding your placement inquiry. Reply STOP to opt out at any time. Reply HELP for assistance.

5. Data Retention

We retain your information only as long as necessary to complete your placement and provide follow-up support. After that, data is securely archived or deleted per our retention policy.

6. Contact Us

DFFB Senior Living
1712 19th Street Suite 216
Bakersfield, CA 93301
(661) 448-2386